Assessment and Research

FAQ

FREQUENTLY ASKED QUESTIONS

Student FAQ

· I received an email invitation to complete my course evaluations.  What do I do now?

· I accidentally submitted the evaluation before I finished. Can you reset my evaluation?

· Why am I being asked to evaluate a class I did not take?

· I took the class listed, but this is not my instructor.  What should I do? 

· Why do I have to provide my username and password if the results are confidential? 

· Course evaluations are occurring, and I do not see my course listed.  Why?

 

Faculty FAQ

· What are some tips for improving response rates?

· I am teaching several labs, and the course evaluation instrument does not apply well to these types
  of classes.  Do I have to use it?

· The course evaluation period is open.  Why can't I see my results?



 

Student FAQ

I received an email invitation to complete my course evaluations.  What do I do now?

Follow the instructions in the Student's Guide to Navigating Digital Measures Course Response system.
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I accidentally submitted the evaluation before I finished.  Can you reset my evaluation?

Digital Measures is an automated system.  Unfortunately, evaluations cannot be reset once they have been submitted.
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Why am I being asked to evaluate a class I did not take?

Course evaluation information is pulled from the Banner system, and there is a chance that Banner is showing you as being registered for a class that you did not take. In this situation, you can “opt out” of the course evaluation by checking “I decline to fill this out” and clicking “submit.” It is also recommended that you follow up with the Registrar’s Office to ensure that your course listing is correct within WSSU’s records.
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I took the class listed, but this is not my instructor.  What should I do?

If your course has more than one instructor then you will see each instructor listed with a set of questions immediately following.  If you did not have any classes with an instructor on the list then skip over the questions for that instructor and answer the questions for any instructor that you did have for the class.  If you did not have class with the professor(s) listed then you can “opt out” of the course evaluation by checking “I decline to fill this out” and clicking “submit.” It is also recommended that you follow up with your department so they can be aware of this data issue and perhaps provide another way of supplying feedback for the correct instructor.
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Why do I have to provide my username and password if the results are confidential?

Your username and password are required so only you can access the evaluations for the courses you took in a given term. Faculty members see only aggregated numbers and comments in their reports, and they cannot view these results until after your grades are due.
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Course evaluations are occurring, and I don’t see my  course listed.  Why?

Courses are evaluated to coincide with when your course ends, and there are five course evaluation periods each semester.  If your course is not listed, it is most likely because your course will be evaluated closer to when your course ends. Please contact course-eval@wssu.edu if you are concerned about your course.
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Faculty FAQ

What are some tips for improving response rates?

Research shows that instructors play a vital role in response rate improvement.  Faculty members can help bolster response rates by

  • Explaining the importance and uses of course evaluations to their students. Students often feel that their feedback is more important when they understand why the feedback is important to their instructor.

  • Providing their students with examples of how past course evaluation feedback has contributed to changes in their courses.
  • Administering online course evaluations in a proctored setting. Faculty members can ask students to bring in a larger mobile device (e.g., iPad, laptop) during a designated class period, or schedule a time in a lab, and have students complete the evaluation online at the end of class. If time allows, IAR may be able to assist with logistics and proctoring.
  • Using the "Viewing Respondents" feature in Digital Measures Course Response and following up with students who have yet to complete their evaluations.
  • Ensuring their students are aware that the course evaluation process is occurring. The course evaluation team utilizes a variety of channels to inform students of the course evaluation process.  However, instructors are also encouraged to let their students know that the course evaluation window is open.
  • Offering a small incentive to encourage student participation. At this time, WSSU has no policy on incentives.  Therefore, faculty members and/or their department may use incentives at their discretion.
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I am teaching several labs, and the course evaluation instrument does not apply well to these types of classes.  Do I have to use it?

At this time, the only university approved instrument is the one being used in Digital Measures.  The Faculty Senate handles the revision and creation of course evaluation instruments.
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The course evaluation period is open. Why can't I see my results?

During the open period, faculty members cannot see any results, but they can see the names of students who have and have not completed the evaluation (View Respondents).  You can think of this like a voting record; you know who has voted, but you do not know for whom that person voted.  Once your results are available, you will receive an email from info@digitalmeasures.com.
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