How to Complete a New Online Work Request
Procedures for completing a new work request by accessing Mainsaver directly or using Virtual Desktop Infrastructure (VDI).
Facilities has placed a portion of its maintenance software on the university web for access by faculty and staff to enter work request. The web based work request form can be accessed at Mainsaver.
- Fill in all information.
- Be as detailed as possible.
- All items in red are required.
- Press OK button only once.
Note: Please include the word "moving" as part of the text in the location field for relocation or discard of any university property, equipment etc. This must be in place for your requests' approval by the Property Control Director.
After clicking OK you should see the following screen with your Work Request number.
Your request will then be placed in a queue for review by your building coordinator for approval.
Your request must be reviewed and approved by your building coordinator by editing and changing the status to (AWS) Awaiting Scheduling.
Coordinators should not approve any "moving" request. Request of this nature will need approval of the Director of Fixed Assets.
5. Start by clicking on the Maintenance tab.
6. Once the menu bar shows "click" the Work Req tab and all request for your approval will appear in a Work Request Table View screen. These are the request awaiting your approval. "Click" Edit on the right bottom of window to edit your record. Scroll down to the status box on the left in the record field and type or select AWS(Awaiting scheduling) if you feel this request should be approved. "Click" OK at bottom of screen. If for any reason your request are not approved by your Building Coordinator within a thirty (30) day period, they will be purged from the system and require re-submittal. This process will have to be completed for each record shown.
7. After editing/approving each record in your Table View Screen, "click" OK at the bottom of the screen or close at top left to exit Mainsaver. Your approved request will then be sent to our database for processing and assignment of a Work Order Number.
Note: Request for different crafts (plumbing, carpentry, electrical etc.) must be submitted separately. Do not combine requests requiring different crafts on the same order. Your request will not reach all the required craft shops.
If you have questions, problems or concerns, please call Ext. #2853 or #8637.
Most of you use have been using our Citrix servers for remote access to WSSU campus computing resources. Citrix has been replaced with a more robust and current system known as Virtual Desktop Infrastructure (VDI). VDI is a similar experience to actually working on your local desktop, so once you are logged into the system, it should be very familiar. The experience is as if you were sitting at a PC on campus. There are two ways to access the VDI environment for remote access. There are pros and cons to each method, and you can use either method any time you like. You cannot reach Mainsaver from outside the campus unless you go through VDI. Once you log into VDI, then open any browser and type http://mainsaver.wssu.edu.
VDI Client Download
The VDI client (called VMWare Horizon Client) is a software application that you install on your PC that allows remote access to our VDI environment. It allows for the full functionality of the VDI environment, including the fastest performance and ability to print. Download the VMware Horizon Client, and then select Install VMware Horizon Client. This will take you to a web page where you can select the appropriate client.
You may select a client for Windows, Mac, Linux, iOS, or Android. I would suggest using it on a desktop or laptop computer first before trying it on a tablet, since the behavior is different.
During the client install, you will be asked the name of the server to which you would like to connect. The server name is view.wssu.edu. Once installed, just start the application, select view.wssu.edu, select VDIRemote (if prompted) and log in with your normal credentials.
The quickest way to access the VDI environment from anywhere with no client installation necessary is by using almost any up-to-date browser (HTML 5 compatible). Go to the VMware Horizon Client web page and select VMware Horizon HTML Access. This will immediately take you to a login screen where you can simply enter your WSSU network username and password, which will in turn present you with a VDI desktop. You will not be able to print using HTML access, but you can use it to access the environment from any computer without having to install the client.
Please note: Only "building coordinators" will have access through WSSU Remote Applications Access Menu. Here they will login and approve/change the status of request pertaining to their area of building(s).