Support
Access to Navigate
Navigate is now available to all Winston-Salem State University undergraduates.
Accessing Navigate with your RAM ID
New to Winston-Salem State University? You'll be accessing Navigate using your Ram ID, which is issued once you accept your offer of admission.
For more information on how to access your Ram ID, visit WSSU’s Student Email webpage.
Installation Requirements and Download
Navigate requires for
- iOS 9.0 or later and is compatible with iPhone, iPad, and iPod touch.
- Android 4.1 and up
Can you get to the student portal? If yes and your credentials are rejected, there is an issue with your RamID or password. Remember that your RamID is your account user name: RamID@rams.wssu.edu.
If you successfully enter your credentials on the sign-on page, but Navigate says “Uh-oh…” or “Something went wrong,” EAB must not have your username in their system. Contact eab@wssu.edu with your full name, username, and email address.
Go to the Me tab under your name. There is a link to “Update year and term.”
In the More tab, there’s a link called Notification Settings where you can personalize your notification preferences.
Course schedules are updated every 24 hours in Navigate, so check back tomorrow if you added or dropped a course that’s not appearing correctly. Contact eab@wssu.edu for other problems.
Be sure your major has been declared on your official record. Majors are updated every 24 hours in Navigate, so allow a day if your major was just declared. Contact eab@wssu.edu for other problems.
Navigate only displays one major, so if you're double-majoring or have a minor, your second major and/or minor will not appear in Navigate. Don't panic!
Zero, nada, zilch. It costs nothing for you to download Navigate or use the desktop version. However, that doesn’t mean that your friends at other schools can download it too—we specially partnered with Navigate to customize it for your WSSU experience.
