IT Frequently Asked Questions

The video output setting on the computer is set on extend mode. For Windows 7 or later, press and hold the Windows key then press P. Use the arrow key to select Duplicate mode, then press enter.

Display setting has been changed out of system default range. Click on the Start Menu and select Control Panel – select Display – click on Adjust resolution. In Resolution pull down menu, select setting lower on scale until image appears on projection screen (standard default is 1024 x 768) – click Apply – OK to close window.

Information security is the practice of protecting information and information systems from unauthorized disclosure, modification, and destruction. It encompasses the safety of all IT resources, including both University information and the IT devices that access, process, store, or transmit it.

Information security is an organizational issue, not exclusively an IT problem. IT provides security to central systems and the University network. However, much of the risk to IT resources can only be managed within units' day-to-day operations. We all share responsibility for properly managing the University's IT resources, including University information and IT devices.

Units have significant autonomy to fulfill their business purposes and processes. Each unit has a responsibility to manage its security posture just like each individual has responsibility for their personal actions. Security is a balance between the need for information security and the need for information use.

All members of the WSSU community—students, faculty, and staff alike—are responsible for protecting the IT resources they use or manage. Access to the University's information, devices, and systems is a privilege, and everyone who has access has a duty to use it responsibly and by information security procedures and requirements. Bottom line: You are responsible for protecting the IT resources you use.

Please contact Web Support Services via RAMSupport ticket (email request will no longer be accepted). Be sure to provide your department name, relevant URLs, and pdf files. Be as detailed as possible. If including copy/text, highlight changes. Each request will be completed or addressed within 48 hours depending on the scope of the request or passed on to the appropriate party (your SuperUser) within 24 hours. In cases where urgent updates need to be made, please indicate that in your email.

Please contact Application Administration Services personnel via RAMSupport ticket to describe your website project (email request will no longer be accepted). Be sure to provide your department name, relevant URLs, and pdf files. Be as detailed as possible. If necessary, a meeting will be scheduled to discuss your project's scope.

AAS Web Support Services (WSS) personnel provide WSSU web maintenance and development. AAS - WSS assists contributors, editors, approvers, and content owners in the professional delivery and maintenance of the content of the university website via tasks assistance, page maintenance, training, redesign, and by ensuring adherence to approved university branding and web design best practices.

Your account keeps locking out because the network detects an incorrect password. When changing your password make sure that all mobile devices (laptop, tablet, smartphones) are updated as well. If you have email on them make sure that the password is updated, and if you have campus WiFi connected, that password needs to be updated as well. If you continue to have issues, you can bring your devices to the Technology Support Center and get assistance with your devices. If you do get locked out please use RAMP to reset your password.

If you have spyware or a virus on your personal PC, Technology Support Services recommends SUPERAntiSpyware to remove the infection. If that does not remove the spyware then you can do a system recovery (Tech Support Center does not do recoveries), or take it to a computer service center. (i.e.: Best Buy, Intrex, etc.)

For university-owned equipment, please submit a RAMSupport ticket or call the Technology Support Center.

Visiting the "Current Students" page, you will see these services listed under the Technology @ WSSU section.

You must confirm the “VALIDATION” of your account through Student Accounts and allow approximately two hours after confirmation for your meal plan to become active

The Technology Integration Group (TIG) is a recently established department in the Office of Information Technology. TIG provides consulting, deployment, support, and ongoing administration of WSSU enterprise applications that, generally speaking, are not related to our Banner ERP system. Examples include: Office 365, Canvas LMS, RAMSupport ticketing system, 25Live Event Scheduling system, and many others.

The Technology Learning Center (TLC) has also been established under TIG to provide technology-related training to WSSU faculty and staff. In addition, TIG can coordinate your integration needs, such as populating data from external sources, interfacing to Banner, application authentication, etc.

Contact Application Administrative Services if your department is considering a purchase and/or deployment of a new enterprise application, or would like to discuss getting more out of your existing non-Banner applications. Also, if you have technology-related training needs, we would be happy to discuss them with you to understand and help you with your challenges.

If you are unsure whether Application Administrative Services is the right place for you contact Tarina Whitfield and she will direct you to the right resource.

From your extension

1. Press Message key or dial 2001
2. Press #
3. Enter your password
4. Press #

From another extension

1. Press Message key or dial 2001
2. Enter your mailbox number
3. Press #
4. Enter your password
5. Press #

From anywhere in the world

1. Dial 336-750-2001
2. Enter your mailbox number
3. Press #
4. Enter your password
5. Press #

Banner is WSSU's comprehensive Enterprise Resource planning system developed by Ellucian. The Banner system supports and manages student and course information, accounts receivable, financial aid, alumni/advancement, finance, and human resources. Banner provides information to users through either Internet Native Forms (Banner INB) and through web access Banner Rams Online.

No, your email address and password will not allow you to log into Banner. To login to Banner Rams Online, you must use your Banner ID and pin. To login to Banner INB you must use your Banner account and password. To obtain an account for Banner ID you must complete a Banner Access Form.

To reset your Banner INB or Banner Rams Online password please submit a RAMSupport ticket.