Student Accounts & Cashiering provides all financial management and accounting for university students, which includes billing student tuition and fees, processing payments for tuition and fees, processing adjustments on accounts and issuing disbursements. This organizational unit also provides centralized receipting and coordinates all receipting for the University. Our offices strive to provide polite and professional service to all customers. We make every effort to utilize best business practices to provide efficient and effective service while maintaining compliance with all applicable local, state, and federal regulations as it pertains to billing, receipting and collecting on accounts.
The Cashier's Office is responsible for the receipting and depositing of all University related funds. The objective of the Cashier's Office is to insure that monies due to or belonging to the State are received and accounted for in a manner which assures a complete and adequate record of each transaction and assures monetary control over the receiving function. The operation of this office is designed to aid the University in handling receipts as required by statute and to supply necessary information to the State Treasurer and the State Disbursing Officer.
Please take a few moments to familiarize yourself with the information within the student account pages and check it frequently for updated information. It is our staff’s commitment to provide each student with an excellent customer service experience. Please do not hesitate to contact us or stop by Student Accounts (Thompson - Suite 200) for further assistance. We look forward to working with you!
There are several acceptable forms of payment at Winston-Salem State University depending on your personal convenience and physical access to the university. However, the fastest and most convenient way is to click Pay Online Now and use your debit/credit card to pay for any outstanding account balances. Other methods:
- Certified Funds: Make cashier's check, money order, or other certified funds payable Winston-Salem State University. Please include your full name, student ID number, current address, and phone number.
- Debit/Credit Card: You may use VISA, or Mastercard to pay your fees and/or any previous balance. You can either pay online or in person at the Cashier's window.
- Cash: You must make cash payments at the Cashier's window. Do not mail cash.
- No personal checks
To pay in person go to the Cashier's window in Thompson Center 200. Cashier Office hours 8:30 a.m. - 4:00 p.m.
Methods unique to the Cashier’s Office are as follows:
- For RamCard purchases, Ram One accounts, and transcripts we accept cash only.
- For payment on accounts we accept only cash, certified bank checks, credit or debit card.
- For Department Fees (i.e. Nursing) we accept cash or checks.
Tuition and Fees
The UNC Board of Governors is authorized to set tuition and fee rates not inconsistent with actions of the NC General Assembly, and presently, the NC General Assembly is still in session. In the event that the NC General Assembly approves rates for tuition that are different from those approved by the Board, students will receive a revised statement of charges due.
Winston-Salem State University is a publicly supported institution. Tuition payments and other required student fees meet only a part of the total cost of the education of students enrolled. On the average, for each full-time student enrolled in an institution of the University of North Carolina, the State of North Carolina appropriated $12,868 per year in public funds to support the educational programs offered. Specific information, including maximum allowable increases in tuition and fees per academic year by UNC campuses is available at the University of North Carolina website. Students and parents can also find detailed information concerning the total cost of college at College Foundation of North Carolina website.
Winston-Salem State University desires to offer you the best educational value possible. The University works within the policy structures of the UNC System of Higher Education to help students not only start, but also to finish college without a great financial burden. Recently, a system- wide policy to assist us in this effort was established.
Under this policy, beginning with the current academic year you will pay the same amount every year you attend WSSU until you graduate as long as you are continually enrolled each semester and complete your education in four years (this time period is pro-rated for transfer and continuing students).
This policy applies to North Carolina residents who are:
- first-time freshmen
- continuing students
- transfer students
Non-resident undergraduate students, graduate students, professional students, dual enrollment students, and second degree students are not eligible for fixed tuition under the policy.
Frequently Asked QuestionsHow many credits do I need to take to graduate in four years?
Taking 15 credits per semester will put you on track to graduate in four years.
What if my program is a five-year program?If you are in a program officially designated by the Board of Governors as a five-year program, your tuition will be fixed for 10 consecutive semesters. The requirement to be continuously enrolled remains.
What does “continuously enrolled” mean? Do I have to take classes in the summer?
Continuously enrolled means you take courses each fall and spring semester without a break in attendance. You do not have to take courses in the summer to be considered continuously enrolled, although summer session may help you graduate on time or early.Are there any exceptions?
Students who have interrupted continuous enrollment may petition for a waiver to retain initial fixed tuition under the following conditions: (1) military service obligation, (2) serious medical debilitation or (3) short- or long-term disability.If I am a transfer student, do I still get eight semesters of fixed tuition?
Transfer students receive the fixed tuition rate for a period based on the balance allotted to complete the program after the application of adjustments to the acceptable transfer credits. Please talk with your adviser to determine what that time period will be for you.What happens if I do have a break in my enrollment?
When you return after a break in enrollment, you will be required to pay whatever the current tuition is for that academic year. For example, if tuition has increased by 5% since you began your time at WSSU, you will no longer be locked in at the lower rate but instead will pay 5% more for your classes.What resources are available to me to help plan out my semesters so I can graduate on time?
The Academic Success Counselors and Class Deans in University College and Lifelong Learning (UCaLL) and the Faculty Advisors and Chairpersons in your major departments are available to provide effective academic advising, and the institutional support and resources to facilitate your success.
Whether you are a first-year student just beginning your collegiate academic experience, a transfer student joining us from another institution, or a continuing student engaged in your major course of study, effective guidance in navigating college life can mean the difference between timely graduation or falling short of your academic goals. We are here to help you make the right decisions in choosing your major, selecting the appropriate courses, and building your academic pathway to graduation. Making a goal to remain in school until you complete your degree will go a long way toward achieving your dreams.
Remember: 15 in 8 and You Graduate (15 hours in 8 semesters).
|Class Registration Date||Payment is Due||You Must Pay|
|If you registered for classes on or before Aug 15||August 15||Full payment for all charges incurred and showing on your account|
|If you registered for classes between Aug 16 and Aug 24||August 24||Full payment due for all charges incurred after Aug 15|
|If you incurred any new charges after Aug 15||August 29||Full payment due for all charges incurred after Aug 15|
|Class Registration Date||Payment is Due||You Must Pay|
|If you registered for classes on or before Jan 7||January 7||Full payment for all charges incurred and showing on your account|
|If you registered for classes between Jan 8 and Jan 16||January 16||Full payment due for all charges incurred after Jan 7|
|If you incurred any new charges after Jan 16||January 24||Full payment due for all charges incurred after Jan 7|
All students, undergraduate (6 credit hours or more) and graduate (3 credit hours or more) are automatically billed for health insurance as part of tuition and fees. If you have private health insurance through another carrier, then you must provide our insurance company with proof of your coverage. If you do not have insurance coverage you must enroll in the insurance plan through Blue Cross Blue Shield. Then, the health insurance fee will be waived/credited.
The student insurance online waiver process is as follows:
- Students must waive the insurance on Student Blue before the deadline.
- Students will be given an online confirmation. Once they complete the steps online, students should keep a copy for their records.
- Click on "ENROLLMENT and WAIVER" to decline or enroll.
- Click on "Proceed to mandatory enroll/waive"
- Follow the prompts and complete the entire process.
- Once the insurance company verifies insurance coverage for a student, they will send the student a notification by email. Students should keep a copy for their records.
- After the waiver period is closed, the insurance company will forward credit information to WSSU (Student Accounts & Cashiering) for all students whose waivers were approved.
- WSSU (Student Accounts & Cashiering) will review and confirm credit information and place credits on student accounts.
Enrolled students who do not register during the designated registration periods for Fall and Spring will be charged a $100 non-refundable Late Registration Fee. This fee will be charged to students who register during the Change of Registration period.
Students who register and have classes purged due to non-payment will also be charged a non-refundable late fee of $100.00.
All permanent, full-time WSSU employees who work 30 or more hours per week for nine (9) or more months are eligible for tuition and fee waivers for a course taken at any of the 16 campuses of the University of North Carolina. Participation in the program is voluntary and courses may be taken for either career development or personal interest.
- Tuition and fee charges will be waived for a maximum of two (3) courses per academic year. Academic year is defined to include a fall semester, spring semester and summer session.
- The Tuition Waiver Program does NOT cover non-credit courses. The employee is responsible for any and all additional tuition and fees charged to the student’s account during the term.
- Application or pre-registration procedures may differ between UNC institutions.
- It is the employee's responsibility to be familiar with any variations in procedures.
- Employees receiving non-repayable Financial Aid (Pell Grant, Scholarships, etc.) are eligible for tuition/fee waivers.
The completed Staff/Faculty Waiver form must be submitted to the Student Accounts & Cashiering Office on or before the last day of the ADD/DROP PERIOD. Waivers submitted after the Add/Drop date of the semester or term of enrollment will not be processed. It is the staff/faculty‘s responsibility to make sure the request has been received in the Student Accounts & Cashiering Office by the designated period.
If you withdraw officially from the University, your refund is subject to the University Withdrawal Policy. If the receipts of your Financial Aid (scholarships, loans, grants, etc.) results in a credit balance, a refund check in your name will automatically be mailed to you, unless you have signed up for direct deposit.
Note: TITLE IV aid (Stafford, PLUS, PELL, SEOG, etc.) can be credited towards institutional charges and Non-institutional charges such as finance charges, late payments fees, etc. Please note a TITLE IV Authorization form must be signed to cover miscellaneous charges. Students receiving Title IV aid who withdraw completely may be billed for remaining WSSU account balance resulting from the mandatory return of funds to the U.S. government. Contact Financial Aid for more details.
*Overpayment or cancellation of a charge will result in a refund being processed for you.
Direct Deposit is the fastest and most secure way to receive your refund. By electing this option, a student's refund will be directly deposited into their checking account, at the financial institution of choice, which will ultimately be faster than waiting for the check to arrive in the mail. Get started & do it today!
How Do You Benefit From Direct Deposit?
- No lost or stolen checks or delay with the mail.
- No running to the bank to deposit your funds and waiting for the check to clear.
- No special arrangements or fear of not receiving your money because you’re not at home, studying abroad or not moved into your apartment yet.
- No frustration. You’re in control.
Disadvantages of Getting Your Refund by Mail
- Check may be misplaced or lost in the mail
- Possibility of family members or others forging and cashing your check
- May not clear in your bank for several days
- No ease of access
Steps for setting up direct deposit refunds
- From Banner RAMs Online – Click “Pay Online Now” to log on to Student Account Suite
- In the “Students & Staff” box, enter Banner ID and PIN number
- Click “Log in”
- Click on the “eRefunds” tab at the top of page
- Click “Setup Account”
- Select payment type “Checking” or “Savings” and click "Go"
- Enter your Bank Account information and be sure to assign your payment method a name at the bottom of the page. You will need your 9-digit bank routing number and your actual bank account number. Do not key your debit card number as your bank account number, this will cause your direct deposit to be rejected
- Click “Continue”
- Read the information submitted carefully and click “I agree” and “Continue” or click “Cancel” to make changes.
Credits that are the result of a Parent PLUS loan will be refunded directly to the student or parent. If the parent, the borrower of the loan, wishes to have the refund check made payable to them, during the application process they must check the appropriate box on the Parent Plus Loan Application when applying for the loan. Likewise, if the parent would like to have the funds made payable to the student they must indicate so by checking the appropriate box on the application. This form is to be completed and turned into the office of Financial Aid.
Federal guidelines allow for Federal Title IV funds (Pell Grant, SEOG, Stafford Loans, Perkins Loans and Parent Plus Loans) to automatically be credited only toward current tuition and fees plus on-campus housing and meal plan charges. The guidelines additionally allow students to authorize charges such as traffic and library fines to be deducted from these funds, as well as prior term charges up to $200. Students may also authorize Winston-Salem State University to retain excess Title IV funds in their student accounts, in which case such funds will be applied toward future charges.
Winston-Salem State University is required to have signed authorization from you in order to use Title IV funds for miscellaneous charges. By signing this form, your account charges will be deducted at the time your financial aid is placed on your account. Importantly, this will help to prevent an “account hold” for unpaid charges, which would block you from registering for future semesters, obtaining grades and transcripts. This authorization form will be valid for the entire period in which you are enrolled; however, this authorization may be rescinded at any time.
**Please note that we will not hold student refunds for more than 14 calendar days because of the potential financial penalties that will incur to the school. Subsequently, WSSU cannot incur any interest on student refunds, therefore, does not want to hold student refunds longer than the required processing time**
For all registered students, the first bill will be generated at least 21 days prior to the start of the term, subsequently, on or around the 15th of each month. On the monthly statement date, each student and his/her authorized user(s) will be sent an email notification that a new statement is available online.
Electronic billing (E-Bill) is Winston-Salem State University's (WSSU) official method of billing. WSSU is GREEN! A link to the current billing statement will be sent to the student's official WSSU email address on each bill date. If the student has set up authorized users, an additional email will be sent to this address.
The current statement includes the amount you have been charged for tuition and fees, the amount due and the payment due date. From the E-Bill, you are able to:
- View and print current and prior statements
- View current student account balance
- Open and save as a PDF document
- Set up authorized users to view and make payment on your account
- Add alternative emails via authorize user tab
Steps for Online Payment
- Click "Student Account Suite"
- In the “Students & Staff” box, enter Banner ID and PIN number and Click “Login”
- Click on “Make a Payment”
- Click on "Make a Payment” again
- Click “Current Account Balance” (if a zero amount is shown, key desired payment amount in the box)
- Click “Continue”
- Select payment method “Credit Card” and click “Select”
- Please do not select electronic check for payment. Electronic checks will not be processed and may result in schedules being purged and a $25 return check fee charged to your student account.
- The Electronic Check option is used to set up direct deposit only. Our online payment is credit card. A debit card can be used like a credit card online as long as it has a VISA or MasterCard logo on it.
- Enter your Credit Card Account information and Cardholder Billing Information. You don’t have to save your credit card information.
- Click “Continue”
- Read carefully the information submitted and click “Submit” to complete your payment
- Print the payment confirmation for your records, it is your receipt.
For questions or concerns, please contact Student Accounts.
WSSU now offers an “in-house” payment plan. The RAMPay plan is an interest free way to spread tuition payments over a number of months. The RAMPay plan allows students and authorized users to break down education expenses into easy-to-manage installments, rather than one lump sum payment. It’s simple and convenient.
Fast, Easy Payment Options via E-bill
- Online checking or savings account
- VISA Credit/ Debit
- MasterCard Credit/Debit
- Cash, money order, cashier’s check at Cashier’s window
Manage Your Account Online
Once you have set up your RAMPay Plan, your plan will automatically adjust as the student account balance increases or decreases. Students and authorized users will receive an email notification each time future installments are adjusted.
RAMPay is an excellent tool to help students and parents pay for college using current income and/or savings rather than loans, or for handling any differences after financial aid has been applied.
Enroll today!The steps for setting up the plan are as follows:
- From the Student Account homepage...on the left side, click on Student Account Suite
- Enter Banner ID & PIN in the "Students & Staff" box
- Click on "Payment Plan"
- Click on "Enroll Now" and follow the remaining prompts
Steps for Online Validation
- All financial aid criteria is met and the aid shows as memo or authorized
- The balance on the account from aid is $0.00 or a credit , i.e. -$500.00
- From the WSSU homepage, "click" on Current Students
- "Click" on MyWSSU
- Click on and sign into Banner Rams Online
- Enter Secure Area, Key in Personal Information (BANNER ID , Pin Number)
- Select FINANCIAL AID Tab
- Select Award, Select Aid Year
- Select Account Summary by Term
- If the following conditions are met you can validate online:
- A bar will show on the screen which says "CLICK HERE TO VALIDATE"
- Once you "click" the message will be "YOU ARE VALIDATED." If you cannot validate, contact Student Accounts (Billings and Receivables).
Both books and parking decals can be priced online with Bookstore or Campus Police respectively. To qualify for vouchers students must satisfy three conditions. To determine if you qualify follow the steps below:
From BANNER Rams Online, select the Student tab, select Online Book Voucher Request or Online Parking Voucher.
- Have an available credit from financial aid posted to the student account either as a credit balance or a pending credit from Authorized Aid. The maximum amount for book voucher requests is $650.00. Amounts exceeding $650.00 have to be approved by Financial Aid.
- Have a Title IV Authorization Form on file with Student Accounts and updated in BANNER. The forms are available online at Students Accounts or in the office, 200 Thompson Center. Completed forms can be faxed to 336-750- 2811. Once the forms have been received and the information updated on your student account, the request for book vouchers can be resubmitted. The authorization is valid until graduation or rescinded by sending a written request to the Student Account Office.
- Class schedule for the current term must be validated. Schedules can be validated online through Banner Rams Online. If the schedule is not validated click on the link, “Click Here To Validate." This will give access to BANNER RAMS. If there is a pending credit from Financial Aid, click the gray bar that says "click here to validate."
- Once the schedule has been validated you can proceed with your voucher request.
- Select the Student Tab and then select either Online Book Voucher Request or Parking Voucher and follow the online steps.
- Once the request has been completed, Log Off the screen. Failure to logoff may result in duplicate charges on the student account.
- The student account will be charged for the voucher. The Ram Card Office will download the information from the student account. The requested amount will update on the Ram One Account. PLEASE NOTE: The Ram Card Office updates hourly. Expect at least an hour’s delay before your Ram Card will be activated for the purchases.
- Book Vouchers can only be used at WSSU Bookstore and Parking Vouchers with Campus Police.
- Once the transfer has occurred, Student Accounts will not have access to the funds and all questions will be directed to the Ram Card Office, 203 Thompson Center
- Distance Learners Note: Activation of a book voucher causes an incurment of the $10.00 RAMCard technology fee. Contact Student Accounts via firstname.lastname@example.org to activate the account.
Third Party Billing
The Student Accounts Office accepts authorizations from third party sponsors to bill them directly. A third party sponsor is a private company/organization, an embassy, or government agency that pays all, or a portion, of a student’s bill directly to the university. The payment must be unconditional; it cannot be contingent on academic performance or employee reimbursement policies. Please note that any portion of the student's bill not covered by the third party is due by the first day of the semester in order to avoid any late fees.
Authorizations must be on sponsor letterhead and include:
- Sponsor name, billing address, and telephone number
- Student’s name
- Banner ID
- Dollar amount and definition of fees and charges to be paid
Third party sponsors will be invoiced after drop/add period for fall, spring, and summer semesters, respectively. The extension of credit by the University for an anticipated third party payment does not relieve a student from any financial responsibilities to the university. If the sponsor’s authorization does not pay the balance in full, the student is responsible for payment of any outstanding balance by the statement due date. If payment is not received from the sponsor, then the student will be held liable for all charges and any interest and penalties that may have accrued on the account.
Employer reimbursement is typically contingent upon academic performance. Students who are receiving reimbursement from their employers are responsible for paying the balance in full by the start of the semester. Winston-Salem State University will not defer tuition payments for students with pending employer reimbursement. If payment is not received by the due date, late payment fees, and administrative holds will be applied to the student’s account.
Employers often request an itemized statement displaying the student’s charges per course/term. The Student Account e-Bill does not include the itemized costs per course. Should you require an itemized statement, please submit the reimbursement request form from your employer. Allow 3 to 5 business days for processing.
Family Educational Rights and Privacy Act
The Family Educational Rights and Privacy Act or FERPA was enacted in 1974 by the U.S. Congress to ensure students' right to inspect their own records and have some control over the disclosure of their personal records.
FERPA states that personally identifiable information under the control of an educational institution can only be provided to that student or, in certain cases, the parents or legal guardians without prior consent. Once a student reaches the age of 18 or enters a postsecondary institution, a school is prohibited from disclosing to the parent without the student’s consent. However, if the parent can demonstrate that the student is a financial dependent (via Internal Revenue Service records) the institution may opt to disclose the information.
The following are examples of personally identifiable information: ID numbers, financial transactions (i.e. student bills and account charges), enrollment information and transcripts (i.e. grades).