About Client Support Services (CSS)
For Client Support Services (CSS) at Winston-Salem State University, our mission is to ensure that technology is a bridge, not a barrier, to academic success.
We understand that behind every support ticket is a student preparing for an exam, a faculty member launching a lecture, or a staff member streamlining university operations. That’s why we prioritize a human-centered approach to technical support.
Our team doesn't just fix devices; we provide the peace of mind and reliable tools necessary for the Winston-Salem State University community to excel in a digital world.
Client Support Services consists of:
Client Technology Services – Help Desk Services
Operating as the campus Help Desk, Client Technology Services (CTS) is the first point of contact for all IT support needs, managing everything from university-issued devices and software to seamless network connectivity.
Digital Classroom Services – Classroom Services
The Digital Classroom Services (DCS) division maintains the university's instructional infrastructure, including classroom technologies, video conferencing, and distance learning tools—while managing campus AV needs.
Operating as the campus Help Desk, Client Technology Services (CTS) is the first point of contact for all IT support needs, managing everything from university-issued devices and software to seamless network connectivity.
Beyond desktop support, our Digital Classroom Services (DCS) division maintains the university's instructional infrastructure—including classroom technologies, video conferencing, and distance learning tools—while managing campus labs and providing essential equipment loans for specialized projects and events.
