Frequently Asked Questions
We offer various services including assistance with software installations via RAMWare and wireless setup and configuration to the WSSU network with SafeConnect, as well as other support issues with utilizing network resources.
RAMWare is the Winston-Salem State University academic software store. RAMWare allows students, faculty and staff of Winston-Salem State University access to exclusively discounted software. Most software offered through RAMWare is 90% off retail store prices or FREE.
The University is currently undergoing a massive network infrastructure modernization. In most locations, students can enjoy the newest wireless network by connecting to “RAMStudent” using your network login and password.
No. There are many hackers and spammers trying to get your username and password in order to acquire information. If you receive an email asking for this information, DO NOT give out this information. If you do compromise your account, the IT Department will disable your account in order to assess the damage. If you are a student, you will have to go to the tech support center and present your university ID in order to have your account re-enabled. A new password will be assigned to you.
WSSU offers a variety of software including Microsoft Office free of charge for each enrolled student. Visit RAMWare to see the available software and start taking advantage today.
If it is a password or account issue, use the RAM Access Management Portal (RAMP) located at https://pw.wssu.edu to unlock your account or change your password. If you still have trouble, please contact the Technology Support Center at 1-336-750-3431 or submit a RAMTech ticket.
Our email is setup as Exchange. The server name is "mail.wssu.edu", and the domain is "wssu.edu". We do not have an incoming and outgoing server, so if your setup asks for those names, then your email will not function.
If you have spyware or a virus on your personal PC, Technology Support Services recommends SUPERAntiSpyware to remove the infection. If that does not remove the spyware then you can do a system recovery (Tech Support Center does not do recoveries), or take it to a computer service center. (i.e.: Best Buy, Intrex, etc.)
For university-owned equipment, please submit a RAMTech ticket or call the Technology Support Center.
Faculty and staff can also use RAMWare to purchase software at extremely reduced rates. Please be advised that this software is provided as a complimentary service. Technology Support Services cannot provide technical support for personally-owned equipment.
Your account keeps locking out because the network detects an incorrect password. When changing your password make sure that all mobile devices (laptop, tablet, smart phones) are updated as well. If you have email on them make sure that the password is updated, and if you have campus WiFi connected that password needs to be updated as well. If you continue to have issues, you can bring your devices to the Technology Support Center and get assistance with your devices. If you do get locked out please use RAMP to reset your password.