Welcome to Client Technology Services!
Client Technology Services (CTS) is dedicated to delivering reliable, secure, and innovative technology support to the WSSU community. We partner with students, faculty, and staff to ensure seamless access to the tools and resources needed for teaching, learning, research, and daily operations.
What We Do
CTS provides comprehensive end-user support and technology solutions across campus, including:
- Desktop & Laptop Support
Setup, maintenance, troubleshooting, and lifecycle management of university-owned devices - Software & Application Support
Installation, updates, and support for university-approved software - Classroom & Lab Technology
Front-line Support for instructional technology in classrooms, labs, and learning spaces - IT Service Desk
First point of contact for technical assistance and service requests - Device Deployment & Asset Management
Imaging, deployment, tracking, and replacement of university devices - Remote & On-Site Support
Assistance available both virtually and in person to meet user needs
How to Get Help
We make it easy to connect with support:
- Submit a Ticket: Access RAMTECH Service Portal (Link to ramsupport)
- Live Chat: Connect with a technician in real time Coming Soon! Or omit this
- Phone Support: Call the Service Desk for immediate assistance 336-750-3431
- Hours of Operation: Monday – Friday 8am-5pm
- Walk-In Support: O’Kelly Library, Room 203
Monday- Friday 9am-4pm
Quick Links
Our Commitment
CTS is committed to delivering exceptional customer service, minimizing downtime, and continuously improving the technology experience at WSSU. We strive to provide solutions that are efficient, secure, and aligned with the University’s mission.
